Your Data, Our Responsibility

bdaee Privacy Policy — How We Handle Your Data

bdaee is committed to protecting the privacy and personal data of every player on our platform. This policy explains what we collect, why we collect it, and the choices you have.

Last updated: January 2026

This Privacy Policy ("Policy") describes how bdaee ("we", "us", "our") collects, uses, stores, discloses and protects personal information provided by users ("you", "your") of the bdaee website and associated gaming services. This Policy applies to all personal data collected through your use of the bdaee platform, including data provided at account registration, during gameplay, through customer support interactions and through your device or browser when you access our services.

By creating a bdaee account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the bdaee platform immediately. We may update this Policy from time to time; the current version is always the one published on this page with the most recent effective date shown above.

This Policy should be read together with the bdaee Terms & Conditions, which also form part of the agreement between you and bdaee. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

Privacy at a Glance

A plain-language summary of the most important privacy points. The full legal text in the sections below governs.

What We Collect

Identity, contact, payment and device data needed to operate your account

How We Protect It

SSL encryption and access controls protect all data in transit and at rest

No Data Sales

We never sell your personal data to third-party advertisers or brokers

Your Rights

You may access, correct, export or request deletion of your personal data

We use essential and analytics cookies; you can manage non-essential cookies

Reach our privacy team at [email protected] for any data enquiry

Data We Collect and Why

The following table summarises the categories of personal data bdaee collects and the primary purpose for which each category is used.

Identity Data

Full name, date of birth, registered mobile number — used for account creation and age/identity verification

Financial Data

Payment method identifiers (e.g. bKash mobile number, last 4 digits of card), transaction history — used to process deposits, withdrawals and detect fraud

Technical Data

IP address, device type, browser type, operating system, session duration, pages visited — used for security monitoring and platform improvement

Usage Data

Games played, bets placed, bonus usage, session time — used to personalise your experience and detect problem gaming patterns

Communications Data

Customer support chat logs, emails and in-app messages — used to resolve enquiries and improve support quality

Full Privacy Policy

Section 1

Data Controller

bdaee is the data controller responsible for the personal data collected through the bdaee platform. bdaee determines the purposes for which personal data is processed and the means by which it is processed. All questions and requests relating to personal data held by bdaee should be directed to [email protected]. We aim to respond to all data-related enquiries within 10 business days.

Section 2

Legal Bases for Processing

bdaee processes personal data on the following legal bases: (a) Performance of a contract — processing necessary to operate your account, process deposits and withdrawals, and deliver gaming services you have requested; (b) Legal obligation — processing required by applicable law, including anti-money laundering regulations and age verification requirements; (c) Legitimate interests — processing carried out for fraud prevention, security monitoring, responsible gaming compliance and service improvement, where these interests are not overridden by your rights; (d) Consent — where you have explicitly consented to a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Section 3

How We Use Your Data

bdaee uses the personal data we collect for the following purposes: to create and manage your player account; to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods; to verify your identity and age in accordance with applicable regulations; to detect and prevent fraud, money laundering and unauthorised account access; to comply with anti-money laundering and responsible gaming legal obligations; to personalise your experience on the bdaee platform, including surfacing game recommendations based on your play history; to send you account-related communications (e.g. deposit confirmation, withdrawal notification, security alerts); to send promotional communications where you have opted in; and to improve the performance, security and features of the bdaee platform.

Section 4

Data Sharing and Disclosure

bdaee does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and proportionate: (a) Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard and other payment partners receive the minimum data required to authorise and complete transactions; (b) Identity verification providers — third-party KYC service providers may receive identity data to complete mandatory verification checks; (c) Fraud and AML compliance partners — data may be shared with specialist fraud detection and anti-money laundering service providers; (d) Regulatory and law enforcement authorities — where we are legally required to disclose data by court order, regulatory direction or applicable law; (e) Game and technology providers — providers such as Pragmatic Play, Evolution Gaming and Ezugi may receive session and gameplay data required to deliver the games they power on the bdaee platform.

Section 5

Data Retention

bdaee retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping obligations. Transaction records are retained for a minimum of 5 years from the date of each transaction. Customer support logs are retained for 2 years from the date of the relevant interaction. Where data is no longer required for any legitimate purpose, it is securely deleted or anonymised. You may request deletion of your data at any time; however, bdaee may be required to retain certain records beyond your request period where a legal obligation to do so exists.

Section 6

Data Security

bdaee employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and bdaee servers; access controls that restrict employee access to personal data on a need-to-know basis; regular security assessments of platform infrastructure; and automatic session time-out to protect accounts left unattended. While we take reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bdaee will notify affected players and relevant authorities in accordance with applicable legal obligations.

Section 7

International Data Transfers

bdaee operates primarily for the Bangladesh market and processes most data within servers located in the region. Where your data is transferred to or processed in a country outside Bangladesh — for example, where a game provider or payment processor operates servers in another jurisdiction — bdaee ensures that appropriate safeguards are in place. This may include contractual data protection clauses between bdaee and the relevant third party that require the recipient to protect your data to a standard at least equivalent to this Policy. By using the bdaee platform, you consent to such transfers where they are necessary for the provision of the service.

Section 8

Marketing Communications

bdaee may send you promotional messages about new games, bonuses, seasonal offers and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting our support team at [email protected] or by using the unsubscribe option included in any promotional message. Opting out of marketing communications does not affect your receipt of essential service communications such as deposit confirmations, withdrawal notifications or security alerts, which are sent regardless of marketing preference.

Section 9

Minors

The bdaee platform is strictly for adults aged 21 and above. bdaee does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will close the account, forfeit any funds held within it, and delete or anonymise all associated personal data as soon as reasonably practicable. If you believe that a person under 21 has created a bdaee account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Section 10

Third-Party Links and Services

The bdaee platform is a self-contained service and does not contain links to third-party websites whose privacy practices are outside bdaee's control. Game providers integrated into the bdaee platform (including Pragmatic Play, Evolution Gaming and Ezugi) process gameplay data under their own privacy policies as well as under their contractual obligations to bdaee. bdaee is not responsible for the privacy practices of any third party that is not operating under a direct contractual arrangement with bdaee at the time of the relevant data processing.

Section 11

Responsible Gaming and Data

bdaee uses gameplay and session data to support responsible gaming obligations. This includes monitoring for patterns that may indicate problem gambling behaviour — such as rapid escalation in bet sizes, extended uninterrupted sessions, or repeated large withdrawal reversals. Where such patterns are identified, bdaee may contact the player proactively, apply temporary account restrictions or prompt the player to review their deposit and session limits. This processing is carried out in the legitimate interests of player wellbeing and forms part of bdaee's responsible gaming programme. The data used for responsible gaming monitoring is not used for marketing or shared with third-party advertisers.

Section 12

Policy Updates

bdaee may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law or the structure of the bdaee platform. When we make material changes, we will update the effective date at the top of this page. For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you through your registered account or via the contact details you have provided. Your continued use of the bdaee platform following any update constitutes acceptance of the revised Policy. We encourage you to review this page regularly to stay informed about how we protect your data.

Your Data Rights

As a bdaee user, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request.

Right of access — request a copy of all personal data bdaee holds about you
Right to rectification — request correction of inaccurate or incomplete personal data
Right to erasure — request deletion of your personal data where there is no overriding legal obligation to retain it
Right to data portability — request your data in a machine-readable format for transfer to another service
Right to object — object to processing based on legitimate interests, including profiling for responsible gaming purposes
Right to withdraw consent — withdraw consent for marketing communications or any other consent-based processing at any time

bdaee will respond to all data rights requests within 10 business days. Where a request is complex or involves a large volume of data, we may extend this period by a further 10 business days and will inform you of the extension with reasons. Exercising your data rights is free of charge unless requests are manifestly unfounded or excessive.

Cookies and Tracking Technologies

bdaee uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit bdaee. We use the following categories of cookies: (a) Essential cookies — strictly necessary for the platform to function, including session management, login state and security tokens. These cannot be disabled without breaking core platform functionality; (b) Analytics cookies — used to understand how players navigate and use the bdaee platform, helping us identify areas for improvement. These are processed in aggregate and do not identify you individually; (c) Preference cookies — used to remember your settings and preferences across sessions, such as your last selected game category.

You may manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking essential cookies will impair the functionality of the bdaee platform and may prevent you from logging in or completing transactions.

bdaee does not use third-party advertising cookies or share browsing data with ad networks. We do not build advertising profiles based on your bdaee activity or share such data with social media platforms or marketing data brokers.

Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how bdaee has handled your personal data, please contact our privacy team. Our support team is available 24/7 and will direct your enquiry to the appropriate person. We take all privacy concerns seriously and aim to resolve them promptly and fairly.

Email: [email protected] — Please include your registered mobile number and a brief description of your request so we can assist you as efficiently as possible.

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